For question number 1, please look at the floor information.
(女) Welcome back. How was your vacation?
(男) It was wonderful. The food was delicious, and we stayed at the hotel you recommended.
(女) Glad to hear that. Did you stay on a higher floor?
(男) I was hoping to, but the rooms on the upper floors were booked.
(女) That’s a shame. The view would have been great.
(男) At least our room was only one floor up from the restaurant. We walked downstairs to have breakfast instead of taking the elevator.
Question: Look at the floor information. Which floor did the man stay on?
If you’ve never taken a class here before, complete this registration form first. You’ll also need to present your ID, provide two photos, and pay $100 so that the staff can create a student card for you. But if you’ve been a student here before, the photos and registration fee are not necessary. Just inform the office staff when you submit your registration.
Question: What should a returning student do to register?
For question number 2, please look at the table.
Gary, I just received an email from a former guest complaining about our front desk clerk. While the guest was here, she asked for an additional towel from the front desk. According to her, the clerk promised to get one for her but never did. That appears to be very unprofessional. Could you check who that clerk might have been?
Question: Which guest does the speaker talk about?